We've had another failure at our service provider. The game is currently down for all players on all portals.
As with the previous service issue, we cannot directly fix this issue and must wait for our provider to get everything running again. We do not have an ETA on when this will be resolved but have been assured that it is being worked on now.
UPDATE: 3:40 PM EST - The severity of the issue is such that we're being told that service won't be resumed for several more hours. We'll keep you posted.